In this episode of Product Sessions, we discuss how chatGPT can be applied to Customer Success and Product Strategy. Our guests, Laura Blackmore from Cascade and Danielle Latimore, Senior Customer Success manager, share their insights on using AI to increase efficiency, tailor customer experiences, and navigate the ethical challenges.
0:00 - Introduction
2:37 - Laura shares her experience with ChatGPT and its versatility within Cascade
4:32 - Benefits of learning from other organizations and tailoring the ChatGPT prompts to suit your brand's voice and customer needs
6:15 - Laura talks about the two big bets she would make in the era of AI
11:19 - AI's potential in the market and the need for responsible use of data
13:28 - Future of AI
Danielle supports Cascade's customers as a success manager and heads up a variety of customer programs. She is focused on enterprise support, streamlining internal and external processes to scale that support effectively.
Relatively new to the tech space, Danielle's background is in consumer goods sales and operations (particularly in new categories / budding markets). She has also studied math and analytics and loves using data to tackle complex problems.
Outside of the virtual office, you can find Danielle taking advantage of working remotely through traveling, hiking, and camping all over the United States.
Laura is currently leading Cascade’s strategic initiatives, with a focus on products. She is also supporting our amazing customers across Europe, by onboarding them onto the Cascade platform, and building a community of like-minded strategists.
Laura has over 10 years experience scaling startups, and working closely with customers in the manufacturing, retail, pharmaceutical space to name a few! Laura is passionate about delivering incredible customer experiences and working with products.